VNU

General
Q What is the address of the Jaarbeurs?
Q What is the best way to reach the Jaarbeurs ?
QWhere can I parking facilities and what are the costs?
Q Where can I find information about road works in the Utrecht area?
Q What facilities are available for people with a disability?
Q Are wheelchairs available for exhibition visitors?
Q Are baby care facilities available at the Jaarbeurs?
Q Are there lockers at the Jaarbeurs?
Q Are there cloakrooms at the Jaarbeurs complex?
Q Where can I find information desks/ information points?
Q Does the Jaarbeurs have internet facilities?
Q Does the Jaarbeurs have cash points?
Q Is there a lost and found desk?
Q Are there any hotels close to the Jaarbeurs complex?
Q What about restaurants/bars in Utrecht?
Q Are dogs allowed at the Jaarbeurs?
Q Can I take photographs or film at an exhibition/event?
Q Please keep me informed about exhibitions and events organised by VNU Exhibitions
Q I could not find the answer to my question on the website. Who can I contact?

Admission
Q Above which age is an entry ticket required?
Q Do people accompanying disabled visitors also need an entry ticket?
Q Can I get entry tickets with a discount?
Q When will entry tickets ordered online be sent?
QI have not received the entry tickets I ordered online. What do I do now?
Q I cannot print my entry ticket. What do I do now?
Q How do I install Acrobat Reader?
Q My virus scanner detected a virus in the e-mail. What do I do next?
Q Can I print my entry ticket several times and use it for more than one person?
Q What must I pay attention to when printing my entry tickets?
Q My e-mail program gives the ' blocked access to the following potentially unsafe attachments' message. What do I do now?
Q I have not received my entry badge. How do I get entrance to the exhibition?
Q My colleague wants to visit the exhibition too. Is that possible?







What is the address of the Jaarbeurs?
Jaarbeursplein 6 , 3521 AL Utrecht, the Netherlands
Postbus 8800, 3503 RV Utrecht, the Netherlands
Tel: +31 (0) 30 295 2700
Fax: +31 (0) 30 295 2701


What is the best way to reach the Jaarbeurs Utrecht Exhibition Complex?
There are excellent public transport links to the Jaarbeurs complex. The complex is next to Utrecht Central Station. Utrecht CS is the most centrally located railway station in the Netherlands with train links from six directions arriving at least every 30 minutes.
There is a bus station next to the railway station. Local buses with direct links to 30 destinations in the region arrive and depart here. A rapid tram link departs from Nieuwegein and IJsselstein and will take you to the Jaarbeurs in 15 and 30 minutes, respectively. Arriving by car and public transport is also a good option. There are various stations around Utrecht with Park & Ride facilities.

Access
There are four entrances to the Jaarbeurs. The halls (and the conference centre) can be reached via the East Entrance and West Entrance. The Beatrixgebouw is accessible via the central entrance at the front of the building, on Croeselaan, or via the Traverse from the Centraal Station.


Where can I park?
Jaarbeurs Utrecht has 6,500 parking spaces divided over car parks P1 to P6. The most convenient place to park depends on which exhibition hall or conference hall you intend to visit. Click here for a map of the site with the routes and distances.

Parking costs € 3 per hour with a maximum of € 12.00 for the whole day. To leave the site you need an exit ticket. These tickets can be purchased from one of the many ticket machines on the site. There are two types of ticket machine: one machine accepts cash and bank card payments, the other only accepts bank card payments. The type of payment accepted is indicated on the machine.

You can pay for your parking ticket using cash – in 1 or 2 euro coins or using 5, 10, 20 or 50 euro bank notes – or using your bank card. The machine accepts PIN, Chipknip, VISA and Mastercard.
Combining your visit to the Jaarbeurs with a visit to the centre of Utrecht or another appointment is easy. Leave your car in the Jaarbeurs car park – the centre of Utrecht is within walking distance.

Car
The Jaarbeurs Utrecht complex is situated between the centre of Utrecht and the A2 motorway. Cars can be parked on one of the many car parks on site.

Park & Ride
Utrecht has five Park & Ride facilities. Park your car at one of these stations and take public transport for the rest of the journey. A combi-ticket for Park & Ride costs € 4 a day. This ticket allows you to park your car for the whole day, then take the bus or tram to the centre and back to the car park. It is valid for a maximum of five people.

P & R Westraven
Via A12 - exit 17 and follow the signs to ‘Westraven’
Address for Sat Nav systems: Griffioenlaan 1 bis, 3526 LA Utrecht

P & R Papendorp
Via A12 - exit 16 (Nieuwegein/Papendorp) and follow the signs to ‘Papendorp’
Address for Sat Nav systems: Papendorp, Mercatorlaan, 3528 BL Utrecht

P & R Veemarkt
Via A27 - exit 30 and follow the signs to ‘Veemarkt’
Address for Sat Nav systems: Veemarkt, Voorveldselaan (no number) Utrecht

P & R Muziektheater
Via A2 - exit 7 and follow the signs to ‘Muziektheater’
Address for Sat Nav systems: Verthorenpad 100, 3541 MV Utrecht
Click here for more information: www.penrutrecht.nl



Where can I find information about road works in the Utrecht area?
For the latest information, click www.vananaarbeter.nl . www.utrecht.nl (Latest top 10 / Planned roadworks).



What facilities are available for people with a disability?
At the Jaarbeurs Utrecht there are several specially adapted lifts and toilets. Parking spaces are reserved for disabled persons with a special car park ticket on car park P3 close to Entrance East.

* If you are visiting the hall complex, you can park in the VIP car park. Follow the signs to P3, but keep to the right when you drive under the porch.

* If you are visiting the Beatrixgebouw or the Beatrix Theatre you can park on P1. To access the special parking spaces on P1 drive to the back of the site, around Hall 1. Would you like more information? Please send an e-mail to Jaarbeurs Utrecht.



Are wheelchairs available for exhibition visitors?
In the East Entrance to the hall complex is a First Aid post. A limited number of wheelchairs are available here. Unfortunately wheelchairs cannot be reserved in advance. A limited number of wheelchairs are also available in the Beatrixgebouw.



Baby care
Various baby care facilities are available in the Jaarbeurs complex. The map shows where these facilities are located.



Are there lockers at the Jaarbeurs?
There are no safes available at the Jaarbeurs Utrecht. However, you can hand in your property at the cloakroom.



Are there cloakrooms at the Jaarbeurs complex?
There are various secure cloakrooms at the Jaarbeurs complex at the East and West Entrances. Coats can be left here for a small fee.



Where can I find information desks/ information points?
For all questions or remarks during exhibitions, events and meetings please go to the reception desks in the Beatrixgebouw and the desks at the East and West Entrances. At these desks you can find extra information about, for example, free wireless Internet and the exhibition and events calendar. You can also buy exit tickets for the car parks here. The cloakrooms are next to the reception desks. During exhibitions and events, information desks are open in the various halls.



Does the Jaarbeurs have internet facilities?
Jaarbeurs offers wireless internet. More information can be found at the information desks.



Does the Jaarbeurs have cash points?
You can find a number of ABN AMRO and ING bank cash points in the central entrance East where you can withdraw cash. Some exhibitors also have a chip and pin terminal.



Is there a lost and found desk?
For lost/found property in the Jaarbeurs complex please contact the Security department of the Jaarbeurs on + 31 (0) 30-2955575. For lost/found property in the Beatrixgebouw please call + 31 (0) 30-2955 260.



Are there any hotels close to the Jaarbeurs complex?
For hotel accommodation in the Utrecht area see : www.hotels.nl .



What about restaurants/bars in Utrecht?
Do you want to enjoy a meal after visiting an exhibition or event? There are many restaurants in the close vicinity to the Jaarbeurs complex. The historic centre of Utrecht is within walking distance of the Jaarbeurs complex. See www.dinnersite.nl or www.utrechtyourway.nl for the many dining possibilities.



Are dogs allowed at the Jaarbeurs?
Pets are not allowed at the Jaarbeurs Utrecht, with the exception of assistance dogs.



Can I take photographs or film at an exhibition/event?
Taking photographs of or filming visitors, events, buildings or the site for professional or study purposes is not permitted, unless prior written permission is obtained from Jaarbeurs Utrecht and/or the event organisers.



Please keep me informed about exhibitions and events organised by VNU Exhibitions
If you would like to sign up for information about events please send us an email with your contact details.



I could not find the answer to my question on the website. Who can I contact?
Please contact our Visitors Information department on + 31 (30) 295 2731 or by mail: Visitorinformation VNU Exhibitions.



Above which age is an entry ticket required?
Children up to the age of 12 years usually have free admission to exhibitions; however this does not apply to all exhibitions/events. Always check the information about admission on the website of the exhibition/ event concerned beforehand.



Do people accompanying disabled visitors also need an entry ticket?
People accompanying disabled visitors have free admission to the exhibition. However, the person they are accompanying must have an entry ticket.



Can I get entry tickets with a discount?
Various exhibitions/ events offer discounts. Check the website of the exhibition/ event concerned for more information.



When will entry tickets ordered online be sent?
The entry tickets will be sent immediately by e-mail providing you have filled in all the relevant details and payment has been made.



Ihave not received the entry tickets I ordered online. What do I do now?
Check the folder for unwanted e-mail/spam/junk e-mail first.
It may be that your spam filter has identified the entry tickets as unwanted e-mail and placed them in a separate folder.



I cannot print my entry ticket. What do I do now?
In order to print entry tickets Acrobat Reader must be installed on your computer. If you have not already installed Acrobat Reader, the program can be downloaded free from http://www.adobe.nl/products/acrobat/readstep2.html



How do I install Acrobat Reader?
Download the program using the link above.
Step 1: Select the country, your operating system (windows version) and the connection speed.
Step 2: Click continue. This red button is at the bottom of the overview.
Step 3: Click download.
Step 4: A new screen will open. Click ‘save'.
Then choose where you want to save the program on your computer. Click ‘save' again.
The program will be installed automatically. This may take some time.



My virus scanner detected a virus in the e-mail. What do I do next?
Your virus scanner is probably programmed too strictly.
It is impossible that the e-mail you receive from us contains a virus.
Stop the virus scanner for a moment so you can open and print the entry tickets.



Can I print my entry ticket several times and use it for more than one person?
This is not possible. An unlimited number of entry tickets can be printed, but each entry ticket is scanned and checked for validity at the entrance. Each entry ticket has a unique code that can only be used once.



What must I pay attention to when printing my entry tickets?
As each entry ticket is scanned at the entrance to the exhibition it is important that the barcode on the ticket is printed legibly.



My e-mail program gives the ' blocked access to the following potentially unsafe attachments' message. What do I do now?
Some e-mail programs such as Outlook Express may block an attachment with entry tickets because they identify this as ‘unsafe’.



I have not received my entry badge. How do I get entrance to the exhibition?
You are also welcome without a badge. Please report to the registration desk at the Entrance to collect your personal badge.



My colleague wants to visit the exhibition too. Is that possible?
Yes, your colleague can also pre-register via the exhibition website.